Pros and Cons of Personality Assessments in Conflict Management

Pros and Cons of Personality Assessments in Conflict Management I usually don’t make editorial comments, but I have continuously witnessed people ‘stereotyping’ others based on ‘personality’ tests and I  felt compelled to provide my personal opinion. I have heard many people make excuses for their inappropriate behaviour by saying, “I can’t help it, I am […]

Phrases That Destroy Effective Communication and Positive Alternatives

Phrases That Destroy Effective Communication and Positive Alternatives  We are all better at creating difficult conversations than facilitating them. We usually react too fast without thinking about the consequences of our discourse and our behaviours. We have much to gain about stepping back, reflecting, and thinking of more positive and inviting phrases.   Phrases that […]

5 (Five) More Principles of Conflict Competence

5 (Five) More Principles of Conflict Competence In the previous newsletter, I shared the first 5 principles for building conflict competence. Here are the next five as described by Runde and Flanagan. (Eckerd College)   “Emotional skills include understanding one’s emotional responses to conflict, regulating those responses to attain and maintain emotional balance, understanding and […]

Apologies

Apologies One of the most difficult decisions we can take in a conflict situation is to apologize. However, it is the best way to help to rebuild the trust necessary to re-establish a relationship with the other person. In order to be effective and demonstrate your sincerity I suggest you follow the following steps and […]

10 Temptations to Violate Dignity

  10 Temptations to Violate Dignity As Donna Hicks mentions in her book, ‘’Dignity, Its Essential Role in Resolving Conflict’’, we are hardwired as human beings, to react instinctively, without thinking, when we are faced with what we perceive as dangers. This often happens in the workplace with the desire to save face, to preserve […]