The Five Principles for How to Deal with Conflict Effectively

The Five Principles for How to Deal with Conflict Effectively

In his book, ‘The Eight Essential Steps to Conflict Resolution”, Dudley Weeks introduces a unique way of looking at conflict. He calls it the Conflict Partnership Process. He describes five principles that govern and guide how we deal effectively with conflict.

                                                           The Five Principles

We, Not I Versus You

Conflicts Are Dealt Within the Context of the Overall Relationship

Effective Conflict Resolution Should Improve the Relationship

Effective Conflict Resolution Results in Mutual Benefits

Relationship-Building and Conflict Resolution Are Connected

 

When we look at those principles, it is interesting to see that they can become our goals in any type of relationship.

We, Not I Versus You

We are working together to improve our relationship and to deal with our differences.’

Conflicts Are Dealt Within the Context of the Overall Relationship

Conflicts usually punctuate a relationship rather than define the entire relationship.’

I love this principle. If we address and emerging issue while still thinking about all the positives of the relationship, we are likely to have a more positive approach to conflict resolution. Let’s not sacrifice what we have built over time for one incident.

Effective Conflict Resolution Should Improve the Relationship

Let’s keep in mind that whatever action we take influences the overall relationship. Think positive!

Effective Conflict Resolution Results in Mutual Benefits

‘Parties must have some needs, values or feeling satisfied if they are to support whatever resolution is eventually agreed upon.’

What can we both gain from a resolution?

What is the lasting impact?

How does the solution consolidate the relationship?

Relationship-Building and Conflict Resolution Are Connected

Whatever way we solve the present conflict, it will have an impact on the relationship. Ensure you think through the potential consequences of your actions before getting into action.

 

These are 5 simple but very powerful principles that can guide our actions towards positive outcomes. Commit then to memory and/or review them before addressing difficult issues. They are an excellent compass for our behaviours.

Jean-Paul Gagnon, ACC, CHRP is a professional coach, certified as CINERGY Conflict Management Coach. He is also a trained practitioner in conflict resolution. He is a mediator in the workplace and a volunteer community mediator. He has over 35 years of experience in Human Resource Management.

rhjpgagnon@videotron.ca                              www.preventionconflits.com

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